My car does not charge or charges much slower than expected

There may then not be enough available power.

1. Check that the connection to the charging station is still intact
   

   If the connection is broken, the charging station goes into safety mode and charges with minimal power.
   The connection is broken if your charging station shows the message ‘Offline’ or ‘Unknown’ on the start screen under Home.
   

   Solution:
   

   • Reset your Synkee
   • Reconfigure the Synkee
   • Pair your charging station
     
     
2. Does the message ‘Waiting for power’ appear on your charging station's display?
   Read here what the possible solution is.
   
   
3. Check the charge mode in Synkee and adjust if required
   Read how to change your charge mode here
   
   
   • If the Follow the sun charge mode is active, the car will never get power at night. If necessary, adjust this to Peak shaving. In this case, also activate Follow the peak.
     
     
   • Is charge mode Peak shaving already active? Then also activate Follow the peak.
     
     
   • If Follow the peak is also already active, you can consider increasing the maximum peak consumption.
     
     Tap on the value next to Max. peak consumption
     
     
     and slide the blue dot to the desired value
     
     
     Please note that increasing the maximum peak consumption will affect the capacity rate.

If none of these solutions solve the problem, chances are that one of the following reasons is the cause. Read more here