Troubleshooting

Synkee dongle installation

• The LED lights up solid green
• The app cannot connect to the Synkee dongle
• Preferred router settings
• My home network is not displayed in the list
• How do I measure the signal strength of my Wi-Fi?
• How do I check the frequency of my Wi-Fi channel?

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My charging station

• What affects my car's charging speed?
• My car does not charge or charges much slower than expected
• Message 'Waiting for power'
• My charging station cannot be found
• How do I find the IP address of my charging station ?

Return / Defect

• My Synkee dongle seems to be malfunctioning, now what?