Troubleshooting

Energy manager dongle

• The LED lights up solid green
• The LED flashes red
• LED doesn't flash blue after pressing the black button
• Resetting the dongle
• The LED doesn't light up / doesn't flash white
• How do I activate the P1 user port of my digital meter?

App

• The app indicates that my dongle is offline, what now?
• My home network is not displayed in the list
• How do I measure the signal strength of my Wi-Fi?
• How do I check the frequency of my Wi-Fi channel?
• How do I know whether I have a single-phase or three-phase connection?
• Where can I find the maximum protection of my home installation?

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My charging station

• Questions about charging, your charge card, your charging station, reimbursement,...?
• The app indicates that my charging station is offline, what now?
• What affects my car's charging speed?
• My car does not charge or charges much slower than expected
• Message 'Waiting for power'
• My charging station cannot be found

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Return / Defect

• My dongle seems to be malfunctioning, now what?